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Partner organizations

Partner Organization Terms and Conditions

Version of 4 October 2026. Working document currently undergoing legal review: it may be clarified before the service launches. Any new version will be submitted to you before it takes effect.

1. Purpose

These terms govern the use of Conversa by an organization (training provider, company, educational institution) to give its learners spoken practice in a foreign language: conversation with an AI tutor by audio or with a video avatar, video sessions with trainers, assessments and tracking. They apply as soon as the organization's workspace is opened.

2. Opening the workspace

The organization registers online or through Conversa. It guarantees the accuracy of the information provided (company name, SIRET, training activity declaration, administrator identity). Conversa verifies this information before opening the workspace and may refuse an incomplete or inaccurate registration.

The organization appoints one or more administrators. It is responsible for the confidentiality of their login credentials and for the actions carried out from its workspace.

3. Access subscription

Access to the platform is subject to a monthly subscription of €99, unless special terms have been agreed in writing. There is no minimum commitment period: the organization may cancel at any time from its workspace; cancellation takes effect at the end of the current monthly period, with no refund for the period already begun.

The subscription includes the workspace branded for the organization, administrator and learner accounts, the API and its notifications, and integrated video sessions with the organization's own trainers.

4. Credits and deduction

Sessions with the AI tutor and with the marketplace trainers are paid for with credits, purchased in advance. One credit corresponds to 10 minutes of AI, in audio or with avatar; one hour, or 6 credits, costs €14.90, and this price decreases in tiers depending on the volume purchased, as shown in the workspace. A session with an independent marketplace trainer is debited at the rate set by that trainer, converted into credits. Sessions with the organization's own trainers do not use any credits.

A session is only deducted once it is finished, by the minute (1 credit per 10 minutes, 3 minutes minimum): a 12-minute scenario costs 1.2 credits, and a session stopped before the end only costs the time spent. A false start (almost nothing said in the first few minutes) is not deducted. For a video session, the deduction follows the measured attendance and the absence rule chosen by the organization. Purchased credits do not expire; they are non-refundable, except in the case of a billing error.

For each of its learners, the organization sets a number of sessions and an access period. It remains the sole judge of what it grants.

5. Marketplace trainers

Marketplace trainers are independent professionals. When the organization offers them a session, they are free to accept or decline it; the session is only opened to learners once they have agreed. The organization gives them no instructions regarding their schedule, method or rates.

6. Payment and invoicing

Payments are made online by bank card through a secure payment provider; Conversa does not store any card data. An invoice is issued for each payment and sent to the organization's billing email. VAT not applicable, art. 293 B of the French General Tax Code (CGI).

If the subscription payment fails, the organization will be notified; if the situation is not resolved, its learners' access may be suspended until payment is made.

7. Organization's commitments

8. Service availability and evolution

Conversa uses reasonable means to ensure the availability of the service, but cannot guarantee uninterrupted availability: maintenance, an incident with a technical provider or with the user's network. The service may evolve; any change that would substantially reduce what is included in the subscription will be announced in advance.

9. Personal data

For the data of its learners and administrators, the organization is the data controller and Conversa acts as a processor, under the terms of the data processing agreement, which forms part of these terms.

10. Ownership

The platform, its software, its original scenarios and its brand remain the property of Conversa. The organization retains its own content (logo, custom scenarios) and may retrieve its learners' results and reports at any time, from its workspace or via the API.

11. Liability

Assessments produced by artificial intelligence are educational guidance: they constitute neither a certification nor an exam. Conversa's liability, for all causes combined, is limited to the amounts paid by the organization over the previous twelve months, except in cases of gross negligence or willful misconduct.

12. Term and termination of the contract

The contract runs for as long as the organization's workspace exists. Either party may terminate it at any time, the organization by canceling its subscription, Conversa by giving one month's notice, except in the event of a serious breach by the other party. At the end of the contract, the organization's data is returned on request and then deleted, under the terms of the data processing agreement.

13. Governing law

These terms are governed by French law. In the event of a dispute, the parties will first seek an amicable solution; failing that, the competent courts are those within whose jurisdiction the publisher's business address is located.

Publisher: see the legal notice.